Do computer repair shops need your password?

Your technician may ask you for the password for each affected user account. If the problem requires solving the problem with a specific account for a website or an email count, that information will also be requested. Don't expect your repair technicians to spend a lot of time resetting your passwords if you forget them. The user remains on the PC and can enter their password when necessary.

As a subscriber, you have 10 gift items to give away each month. Anyone can read what you share. I need to pick up my laptop to replace the dead battery, but I'm worried that other people will be able to see my files. How can I make sure that no one working on the computer can access my personal information? A.

Your computer repair shop probably has a list of things to do before you leave your laptop, but start by making a full backup copy of your system to have a copy of all your files in case something happens without realizing it when the machine is open on the work table. Corrections, such as replacing the battery or keyboard, memory upgrades and repairing the connectors, should not affect the data on the hard drive, but making a full backup should provide peace of mind in the event of complications. As for the security of the data on the drive, you can lock the personal folders you want to keep private with encryption software or encrypt the entire hard drive if you don't think technicians need to log in to the computer. Windows 10 Professional includes a utility called BitLocker and macOS has a disk encryption tool called FileVault that you can use to lock the contents of the disk with a password; third-party encryption software, such as VeraCrypt, is available for systems without built-in security features.

If you think a technician will need to start the computer to verify the results or help you with the repair, you can take other privacy precautions, such as deleting the browser history and stored passwords, as well as any files that contain financial or identity information. Unless the technician needs to use an administrator account, creating a guest or limited user account can also minimize intrusions. If an administrator account is needed, disabling the password or temporarily changing it will allow you to avoid sharing the real one. Therefore, it is advisable to take these precautions before handing over the computer to a computer repair shop or computer hardware technician.

There comes a time when you may be asked to send your Windows PC or laptop to a computer technician or repair shop. When your computer or smartphone has problems or, even worse, crashes, taking it to a repair shop is the standard next step. The only way to eliminate disreputable computer repair shops is to do your research before you bring your computer in. Below, you'll learn everything you need to know about potential invasions of privacy by computer repair.

You should back up your data regularly, but it's a top priority before taking your computer for repair. A forum member recently asked what to do before sending a computer for repair, and that's what prompted me to write a detailed post about it.

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